Customer Service

Frequently Asked Questions

Where Are They Made?

These stunning designer earrings and lapel pins are designed by Australian Artist Dan Cox in Australia. Modern manufacturing techniques are employed in China to craft a template that is hand enameled to the highest standards.

Much like many items and components today, my small factory in China has been able to provide me a product that is of the best quality whilst being able to meet the economic demands of my customers.

If I buy More, Can I Save?

Yes you can! My Bundle discounts are available at 10% to 15% off lapel pins and you save when you Combo earrings and lapel pins together!

Do You Sell Wholesale?

Yes I do! You can find the wholesale application form HERE

Shipping

What Are Your Shipping Rates?

Free Shipping when you spend $95 or more!

$10 for Australian Domestic Standard.

$12 for Australian Domestic Express.

Do You Ship Internationally?

Yes! Shipping Rates are currently set to a standard $25AUD for 0.5kg.

How Can I Track My Package?

A tracking number will be provided to you upon the fulfilment of your order. This will be emailed, and you can use this number to track your order. If you need me to send this to you again, just send me an email and I'll send it straight through.

Returns

The Earrings Are Too Big! Can I Return Them?

If you find that your purchase does not "fit" you, you can return the earrings for a full refund or exchange. Just ship them back to us and we will refund or exchange upon return of your original item. Returns are only accepted if the items are in perfect condition and may incur additional shipping costs. Please see our Returns Policy.

Do You Offer Returns On Final Sale Items?

If an item has been discontinued and is not to your liking, please let us know. If you want to return it for a full priced item, we can arrange an exchange, plus the additional charge for the value (minus the amount already paid) of your new item plus shipping.

What's The Latest I Can Return My Items?

You must return your unwanted items within 30 days of your purchase date. They must be in perfect condition and un-worn!

Get in touch

If you have a question about a product or an order, reach out to